ARE WE ON AMAZONE?
CAN I RETURN AN ITEM PURCHASED IN A STORE OF QEBLAWI.COM?
Returns or exchanges for purchases made in QEBLAWI.COM online store may not be returned to Qeblawi. If the item you wish to return was not Open then you may return it. In the event of a return to the place of purchase, please contact our Consumer Service at Info@qeblawi.com for assistance.
CAN I RETURN OR EXCHANGE AN ITEM?
If for any reason you are not completely satisfied with your Qeblawi Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through Qeblawi.com, please click here for step-by-step directions. Please note that Qeblawi Cards and eGift Cards cannot be returned or exchanged.
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please Message Us.
My item arrived damaged. What should I do?
If you received damaged goods and unopen them, please retain the box, packaging, and all contents and Message Us or call as soon as possible at (408) 508-4910 for assistance.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please Message Us and we will be happy to assist if around the bay area…
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and either Message Us or call us immediately at (408) 508-4910…
Orders and Purchases
WHEN WILL I RECEIVE MY ORDER?
For information on a specific order you’ve already placed, click here for yourOrder Status. Otherwise, read below for general details:
Orders shipped via Standard Shipping are delivered within 5-7 business days from the order’s ship date. Most Standard orders are processed and shipped within 1-2 business days, depending on product availability. Orders destined for P.O. Boxes will be delivered within 6-14 business days of the order’s ship date. Please note: orders are shipped and delivered on business days only (Monday – Friday, except major holidays.
3ND DAY SHIPPING
Orders shipped via 2nd Day Shipping are delivered within 2-3 business days from the order’s ship date. 2nd Day orders placed by 2 PM EST will be processed and shipped the same day, depending on product availability. Orders placed after 2 PM EST will be processed and shipped the next business day, depending on product availability. Please note: orders are shipped and delivered on business days only (Monday – Friday, except major holidays); orders destined for P.O. Boxes are not eligible for 2nd Day Shipping.
DO YOU ACCEPT INTERNATIONAL ORDERS?
We currently accept orders for delivery within the US, only. We apologize for any inconvenience.
IS IT SAFE TO USE MY CREDIT CARD?
Yes, At QEBLAWI.COM we understand how important security is to you. When you order online with us, we use stripe for our checkouts for more information check this link. Stipe is the world’s fastest-advancing developer platform, that gives businesses the tools and technology to build better.
WHAT IF I DON'T FEEL COMFORTABLE PROVIDING MY INFORMATION?
You may submit your order via telephone at (408) 508-4910)
Our Online Service Experts are available.
WHERE IS MY ORDER?
You can access your order status and history by signing in and viewing in your account. You may also Message Us or reach us for status updates at toll-free
You can access your order status and history by signing in and viewing in your account. You may also Message Us or reach us for status updates at toll-free (408) 508-4910)
HOW DO I CHANGE OR CANCEL MY ORDER?
Cancellation is available within30 minutes of order placement.
If your order is eligible to be canceled, a cancel button will be available in your Order Details. You can find your Order Details by logging into your account at Qeblawi.com under Order History. You can also check your order confirmation email for a link to cancel. Your cancellation is considered successful if an order is displayed as “Cancelled” under order status.
WHAT SHOULD I EXPECT IF I PURCHASE A “PRE-ORDER” ITEM?
Pre-order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on Qeblawi.com When you purchase a pre-order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel
WHEN WILL I BE CHARGED FOR A PRE-ORDER PURCHASE?
Qeblawi does not charge your credit or debit card until your item(s) have shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.
CAN’T FIND THE ANSWER YOU ARE LOOKING FOR?
Please message us Info@qeblawi.com
DOES YOUR COMPANY TEST ON ANIMALS?
at Qeblawi, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers. We do not test our products or ingredients on animals or ask others to test on our behalf, except where required by law. We are proud that we were one of the first cosmetic companies to establish that cosmetic safety can be demonstrated by non‐animal testing methods. There are, however, still some countries that believe they need to conduct or require animal testing in order to validate the safety of cosmetic ingredients or products. Our Company brands remain dedicated to the elimination of animal testing on all cosmetic products and ingredients worldwide. We believe that animal testing should not be needed to validate the safety of cosmetic products or ingredients and we are encouraging the use of alternatives and the elimination of such animal testing globally.
WHERE CAN I BUY QEBLAWI PRODUCTS?
Qeblawi products are available at select locations across the US, Canada, and around the world. To find a Qeblawi store near you in the US or Canada, click here to visit our Store Locator. And of course, if you are a US resident, you can shop online right here at Qeblawi.com
HOW DO I FIND THE RIGHT FOUNDATION SHADE AND FORMULA FOR ME?
To find your perfect match, it is important to consider your skin tone, desired coverage, and finish.
HOW DO I KNOW MY FOUNDATION INTENSITY LEVEL AND UNDERTONE?
An undertone is the overall visible tone of your skin when it is bare. You are “cool” if your skin has a rosy pink cast. You are “warm” if your skin has a golden or olive cast. If your skin does not seem to be warm or cool, you most likely have a “neutral” undertone
HOW DO I DETERMINE THE RIGHT SKINCARE ROUTINE FOR ME?
created customized skincare systems – a combination of repair and moisturizer products – to target each concern. These systems are called Beautiful Skincare Solutions. You can learn more about each line and find your best fit by visiting our Skincare Finder.
I USE MOISTURIZER, DO I NEED A SERUM?
Yes, we suggest using a serum day and night before applying your moisturizer. Serums are highly concentrated, provide immediate and long term results as well as boost and support the natural functions in the skin. Moisturizers help rebuild skin’s protective barrier and feature anti-aging technologies to target specific concerns.
DO YOU OFFER GIFT WITH PURCHASE AND SPECIAL OFFERS ONLINE?
Yes, we do! If you do not see information regarding a promotion on our site, visit the Special Offers page on our site at qeblawi.com
HOW CAN I FIND OUT ABOUT QEBLAWI FREE GIFTS/GIFT TIME?
Everyone loves an QEBLAWI gift! Our precious collections often include sample sizes and even full-sizes of Qeblawi favorites. They’re a great way to try new products or enjoy travel sizes. And it’s all yours free when you make Qeblawi purchase. To find out about upcoming Qeblawi Gift promotions in your area, click here to visit our Store Locator. Qeblawi LLC
CAN I GET A JOB AT Qeblawi?
We are always in search of bright, energetic individuals to represent Qeblawi. To learn more about the exciting opportunities available at the Qeblawi LLC